These Policies are Explained in the help links on the left
Free Shipping for ALL USA ORDERS* that total over $75.00 (including Alaska and Hawaii)
NOTE: If your order is less than $75.00 - You only pay $7 to ship your order no matter how many items you have on your order - What a great deal!
Note: We try to get all orders that we receive by 2pm EST (business days only) shipped out the same day. You will receive an email stating that your items were shipped and the tracking number. Note your order will be shipped by the carrier / method of our choice. Note: everything that can be purchased is in stock and ready to deliver.
Our most used shipping carrier for the USA is USPS. We also use FedEx Ground/Home Delivery. We utilize First Class Mail, Parcel Select, Priority and FedEx Home delivery. Some large or heavy orders, requiring oversized or special shipping boxes, will be shipped by the carrier of our choice. During the Christmas season we try to ship everything the fastest way. If you have questions about our shipping policy, please contact us.
Please note, orders that include MATCHES must be shipped by Ground Delivery. If you ordered matches along with other items, the order may be shipped in a single box by Ground Delivery.
Express mail is available. Just write a note in the comments box when placing your order. We will email you back an Express Shipping Cost Quote - if this is acceptable to you, then we will charge the express cost to your credit card, just let us know. Also note, Express Shipping is not refundable, even if the package is not delivered on time or the package is lost in transit or is received damaged. FYI: For average orders Express Shipping will cost between $30 and $75.
For all orders to Canada your shipping cost is $42.00 to ship your order no matter how many items you have on your order. Our system doesn't allow us to figure the actual shipping cost to Canada, please note if our cost is less than the $42, we will refund you the extra cost. Again - If the shipping cost is less than $42 (usually if we ship First Class), then we will refund the difference (min s&h is $7).
Our shipping fee does not include any duty or custom fees you may be required to pay, those fees are out of our control.
Our most used shipping carrier-method for Canada is Air Mail Parcel Post, this means you should receive your package within 8-16 business days after we ship.
Countries we ship to outside the USA and Canada:
- Hong Kong
- New Zealand
- United Kingdom
We ship internationally by US Postal Service - Airmail Parcel Post. Your package could take between 2-4 weeks to arrive.
Shipping Internationally will cost $42.50 per order. Our shipping fee does not include any duty or custom fees you may be required to pay, those fees are out of our control. We reserve the right to change this shipping cost as needed. We reserve the right to charge a special handling fee for orders of multiple boxes of candles. If the shipping cost that we charge on your order is more than listed on your order when you placed it, we will contact you with the updated shipping cost before processing your order. If the shipping cost is less than $42.50, we may decide to charge the actual cost plus a handling fee.
If your country is not listed here, email us with your request and we may be able to accommodate your request.
All international Orders are shipped at buyer's risk, and we usually ship by USPS Air Mail Priority International.
Note: We ship all packages with all paperwork and customs forms. We work hard to insure a safe delivery, but we cannot control what happens outside of the US. We have had very good success with no lost or damaged packages to date.
* WHOLESALE ORDERS: Please note for all wholesale orders we charge the actual shipping charges. We will contact you after we pack your order with the shipping cost you will be charged.
Our Policy is easy: 30 days! You may choose to return your order up to 30 days after you receive your shipment! If you are not satisfied with your purchase for any reason, let us know. We will do our best to make it right.
Return to the address on your packing slip, or to: ChristKindl-Markt, 5704 Roxbury Rd, Shippensburg PA 17257
Returns for all reasons (other than Damage or Incorrect Item Shipped)
- Items can be returned up to 30 Days. Sorry, no returns after 30 days.
- We refund the price of the Merchandise ONLY.
- We do not refund ANY shipping charges. See details below.
- All items must be NEW and UNUSED and in their original packaging.
- Fees: We have restocking fees of $2 per item for ALL Replacement Parts, Drip Catchers, Candles, and Lightbulbs.
Returns due to Damage or Shipment of an Incorrect Item
- You must contact us within 5 days of receiving your shipment using the form below, and request for return authorization
- We must authorize your return. If you return the item without authorization, we will not reimburse your shipping costs.
- In certain cases, we may request pictures of the item in question.
- We will require you to pack the item into a shipping box. We will send you a shipping label. Please be sure you pack the item so that it does not become more damaged.
- All defective merchandise is subject to inspection to determine if the issue is a result of a manufacturer's defect, normal wear and tear, or misuse.
- We do not consider a color variation to be a product defect. Computer monitors display colors differently; no two screens are exactly alike. If you are unsure about a color, email us for more information before you order
- Our 30 day return policy starts from the date your item was delivered. The item must be back in our possession within 30 days from then.
- Returned items must be NEW and UNUSED condition with ALL ORIGINAL PACKAGING.
- When you return your shipment, make sure to INSURE your return for LOSS and DAMAGE! Damage that occurs during the return shipment is the responsibility of the customer.
- Please Note: If you burn candles in your Pyramid; it is used.
- Please Note: If you burn incense in your Smoker; it is used.
- Lightbulbs must be returned UNOPENED. Sorry, but no credit will be given for opened packs.
- If you received free or discounted shipping (i.e. your original order was more than $75), your refund will be reduced by the actual shipping charge that USPS or FedEx charged us to send your original order.
- Example 1: if you purchased $100 in merchandise and want to return it and you selected FREE SHIPPING, lets say FedEx charged us $10 to ship your original order, you will receive a refund of $90. NOT $100.
- Example 2: if you purchased $100 in merchandise and you chose to pay and additional fee for 2-5 day shipping, which added $5.20 to your total. Now you want to return your order. Lets say FedEx charged us $15.20 to ship your order, you will receive a refund of $90 ($100 [merchandise] + $5.20 [additional fee] - $15.20 [our actual freight bill] = $90). NOT $105.20.
- Our return process is not automated; please keep in mind that we are in the Eastern time zone and will respond during our business hours
If you have any problems using the items you buy from ChristKindl-Markt, email us!
Wholesale Purchases Return Policy:
We allow only 3 business days for you to notify of us of damaged goods, so inspect your items ASAP. There is a 10% restocking fee for all returns, so order carefully. All returns must have a RAN on the outside of shipping box, must be unused, in their original packing, insured and be received by us in no more than 30 days from the date you received the order.
SSL Security for Online Shopping:
Secure Shopping thru PayPal Merchant Services.
You can shop at https://www.christkindl-markt.com online with confidence. We have partnered with PayPal Merchant Services, a leading payment gateway and merchant provider, to offer safe and secure credit card and electronic check transactions for our customers.
The PayPal Merchant Services Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
Our domain has passed the domain origination verification process through GoDaddy.com®. See Godaddy seal at the bottom of any page
We strive to maintain appropriate security measures to protect against the loss, misuse or alteration of information that we have collected from you during your shopping experience. Although we take reasonable measures to secure our data, we cannot guarantee that the measures taken are or will remain adequate.
Also notice in the address box on your browser - the HTTPS in the address, this shows that your browser is using our secure server.
Our Site is hosted in a secure environment on a dedicated BigCommerce server. The Site servers/systems are configured with SSL data encryption technologies, and industry-standard firewalls. When you enter personal information during the checkout process your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
The SSL "Lock" image showing that your transaction is secure shows in different locations depending on the browser you are using-
In Internet Explorer: the SSL "Lock" image shows at the bottom of the browser window for older versions and at the top of the page for newer versions (near the web address).
Here is an image showing the lock at the top of the page for IE
In Firefox: the SSL "Lock" image shows at the bottom of the browser window for older versions and at the top of the page for newer versions (near the web address).
Here is an image showing the lock at the top of the page for Firefox
In Netscape: the SSL "Lock" image shows at the bottom of the browser window for older versions and at the top of the page for newer versions (near the web address).
Here is an image showing the lock at the top of the page for Netscape:
Here is an image showing the lock at the bottom of the page for Netscape:
This website is operated by ChristKindl-Markt. Throughout the site, the terms “we”, “us” and “our” refer to ChristKindl-Markt. ChristKindl-Markt offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on BigCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ChristKindl-Markt, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless ChristKindl-Markt and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 5704 Roxbury Rd, Shippensburg, PA, 17257, United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.
Your confidence in us is very important to us! We use the information you give us only to fulfill the order you have placed with us. We will never add your email address to our own email list unless you ask us to do so. We "live" on the Internet too, and know how annoying it is to get unwanted advertising.
Under no circumstances will we give out any information you give us to a third party. That includes your email address, your name, address or credit card information. No individual information is provided to any third-party without your consent.
Email List Policy:
We only send our Email Newsletter to those who ask for it on this site. If at any time you would like to stop receiving the newsletter, you can unsubscribe by going to the newsletter link and following the instructions there or by going to the link in the newsletter - follow the unsubscribe link or contact us and we'll unsubscribe you.