Our Policy is easy: 30 days! You may choose to return your order up to 30 days after you receive your shipment! If you are not satisfied with your purchase for any reason, let us know. We will do our best to make it right.
Return to the address on your packing slip, or to: Christkindl-Markt, 5704 Roxbury Rd, Shippensburg PA 17257
Returns for all reasons (other than Damage or Incorrect Item Shipped)
- Items can be returned up to 30 Days. Sorry, no returns after 30 days.
- We refund the price of the Merchandise ONLY.
- We do not refund ANY shipping charges. See details below.
- All items must be NEW and UNUSED and in their original packaging.
- Fees: We have restocking fees of $2 per item for ALL Replacement Parts, Drip Catchers, Candles, and Lightbulbs.
Returns due to Damage or Shipment of an Incorrect Item
- You must contact us within 5 days of receiving your shipment using the form below, and request for return authorization
- We must authorize your return. If you return the item without authorization, we will not reimburse your shipping costs.
- In certain cases, we may request pictures of the item in question.
- We will require you to pack the item into a shipping box. We will send you a shipping label. Please be sure you pack the item so that it does not become more damaged.
- All defective merchandise is subject to inspection to determine if the issue is a result of a manufacturer's defect, normal wear and tear, or misuse.
- We do not consider a color variation to be a product defect. Computer monitors display colors differently; no two screens are exactly alike. If you are unsure about a color, email us for more information before you order
- Our 30 day return policy starts from the date your item was delivered. The item must be back in our possession within 30 days from then.
- Returned items must be NEW and UNUSED condition with ALL ORIGINAL PACKAGING.
- When you return your shipment, make sure to INSURE your return for LOSS and DAMAGE! Damage that occurs during the return shipment is the responsibility of the customer.
- Please Note: If you burn candles in your Pyramid; it is used.
- Please Note: If you burn incense in your Smoker; it is used.
- Lightbulbs must be returned UNOPENED. Sorry, but no credit will be given for opened packs!
- Cuckoo Clocks will be charged a 5% restocking fee. We will deduct that from your return credit.
- If you received free or discounted shipping (i.e. your original order was more than $75), your refund will be reduced by the actual shipping charge that USPS or FedEx charged us to send your original order.
- Example 1: if you purchased $100 in merchandise and want to return it and you selected FREE SHIPPING, lets say FedEx charged us $10 to ship your original order, you will receive a refund of $90. NOT $100.
- Example 2: if you purchased $100 in merchandise and you chose to pay and additional fee for 2-5 day shipping, which added $5.20 to your total. Now you want to return your order. Lets say FedEx charged us $15.20 to ship your order, you will receive a refund of $90 ($100 [merchandise] + $5.20 [additional fee] - $15.20 [our actual freight bill] = $90). NOT $105.20.
- Our return process is not automated; please keep in mind that we are in the Eastern time zone and will respond during our business hours
If you have any problems using the items you buy from ChristKindl-Markt, email us! We will do our best to help you in the operation of items like pyramids. (click here for help with pyramids).
Customer Return Process:
|RULES ABOUT RETURNS:
Please note RETURNS need a Return Authorization Number (RAN). Please fill out the below form to receive a Return Authorization Number (RAN).
Wholesale Purchases Return Policy:
We allow only 3 business days for you to notify of us of damaged goods, so inspect your items ASAP. There is a 10% restocking fee for all returns, so order carefully. All returns must have a RAN on the outside of shipping box, must be unused, in their original packing, insured and be received by us in no more than 30 days from the date you received the order.