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Customer Testimonials

Customer Testimonials

Customer Testimonials at ChristKindl-MarktWelcome to our Customers Testimonial pages. We welcome all reviews, suggestions and anything you would like to share with your fellow customers. Help build family traditions with any details about how you decorate your homes in a special way (use the form below or email us).

Kathie S from TX
WOW...I am impressed...thank you for the QUICK ship!!
Faye
It arrived while I was on vacation. Finally got to open it last night & everything is beautiful! This weekend is the Oktoberfest! I'm very pleased to have something authentic to offer! Thank you
Cheryl
Thank you, received my merchandize and it is just perfect.  Thanks again.
Kathryn
Hello, Just received an order I placed with you and it is wonderful. Are you open to the public or just online ordering. Thanks so much
terese
Your service was amazing, I used a cheaper store earlier in the season. Never again, I'm ordering from you….
Patt P
Hi! I wanted to let you know that I received the ornament hangers and they are just what I was looking for. I have left you positive feedback for both. It was a pleasure doing business with you. Thanx a bunch! Patt P :o} <><
Bill M
Order received. Thank You very much. All is well..
Suzanne
Thank you! I purchased the mini Chimney Sweep smoker for my daughter in law and she loves it! Thank you again
Patricia
Just a short note to let you know I received this order today. I am so happy with my new smoker, I have already had a lot of compliments on it. I love it. Thank you so much. I will be doing more business with you in the future.
Elizabeth H from ME
Thanks for your kindness and the phone call!
Fr. Robert
Thank you! German efficiency at its best!!!! (Being German, I appreciate that, and I really enjoyed shopping online at your store)……
Norm
I just want to say THANKS! My order arrived at lightening speed and was packaged with great care. Thank you.
Kymberlee
Jeff, Thank you so very much, I am very impressed by your customer service!!!!
Doc Roger from IL
Jeff, Thank you very much. Excellent customer service. We plan to give the pyramid to our son and his family. We have had one for about 40 years and our son grew up with it as part of our holiday decor. Now they will have their own for their kids to enjoy growing up to help celebrate their German heritage. Sincerely, Doc Roger
Carey H
The new candles came today. Perfect condition. Your shipping is lighting fast. Thank you so much!! ….
Mavis W from MN
Thanks for the fast service.
Minezaki
Hello, and many thanks for the beautiful Santa with bell nutcracker. I love all your beautiful nutcrackers. I have purchased several nutcrackers from you in the past and each one is a work of art that will be treasured for many years to come. I will definitely be ordering again. Your customer service is also outstanding! Thanks again
Helen H
Thank you, Patty, for excellent service. The package arrived yesterday, well protected and in fine condition. Thank you for prompt, efficient service. A+ transaction! All the best from Helen H
Jan L from HI
Aloha: Thank you so much for the parts to my nativity tower from Germany. I was amazed at your service. They arrived today, and I want to say they were an almost perfect match. You would have to really take a close look to see the difference. I am so happy, as this was given to me my my mother years ago. It means a lot. Thanks again
Mark W
Wow! That was fast service. Thank you very much.
Christopher D
Dear Jeff, Thank you very much. We are already very much enjoying our first smoker and plan to enjoy this second fellow just as much. Best wishes
Carey H
The new candles came today. Perfect condition. Your shipping is lighting fast. Thank you so much!! ….
Debbi O
Patty, I received the smokers today just in time for her birthday! Thank you for the fast service on such short notice. Thanks again
Donna H from CO
Good Afternoon, First I must apologize for not contacting you sooner. Life just seems to be so busy and I'm afraid I just kept putting off emailing you. I have recently started to collect the mini German smokers and ordered three from you. They came and I absolutely couldn't be more pleased with the quality of my smokers. I love them so much I've decided to keep them out year round and plan to add to my collection as I can.
Because I am new to both your company AND the smokers, I'm wondering if they ever go on sale?  Also, I ordered a box of the mini incense and am wondering if mini incense is available in different fragrances (I know the box I purchased has different fragrances but it doesn't say what color is what fragrance; for that matter the box doesn't mention the fragrances at all - do you know what the different fragrances/colors are? And, like I mentioned, I'd love to purchase mini incense in a number of fragrances but wonder if they're available like that?
Again, thank you so much for the quality of your product and the speed in which you got my order to me. Sincerely, Donna H.
Kristine N from IL
Thank you for the fast arrival of the smoker for my daughters birthday today. Her special day was perfect because of your wonderful customer service. Thanks to you and to your staff!
Bill C
Thank you Jeff! Your company has been outstanding in the customer service department! I really appreciate it.
Jan L
Thanks and wow, what great customer service.
Enrique V
Exceptional quality and selection. Best priced domestic store for these exceptional products within the continental U.S. Products have always arrived in approximately 2 days. I'm proud of being a regular (and continuing) customer, as well as notifying those that appreciate the same exceptional products, of this exceptional retailer.
Brenda R
Thank you so much for carrying such beautiful german handcrafts. I love the curled wood pieces, they are so pretty. I love my German Christmas.
Antje M from CA
I just wanted to thank you for your wonderful site. On Christmas Eve my Pyramid was accidentally knocked over and three of the fences destroyed. Inside I was in agony but I didnt want to put a damper on a beautiful Christmas Eve celebration. I have been a fan of yours for a few years now and thanks to your site and your meticulous measurements I was able to order just the right replacements. I just finished repairing the pyramid and it looks great. Thank you
Alex Q from IL
Jeff, Thank you so much for all your top notch service and help. Wishing you and your family all the best Alex Q
Diane D from OR
Patty- I was out of town when the fan assembly arrived but wanted you to know it has arrived and WORKS PERFECTLY. We are glad to have an old friend operational again. Thanks for your assistance. Diane
Pat M from GA
These are PERFECT, Thanks so much and happy holidays Pat
Mary P from OH
Thank you so much for the very prompt service. Thanks to you our beloved Schwibbogen candle arch is operational again
Bianca S from PA
I received today the Professor smoker I ordered yesterday and it made me chuckle. The colors are vibrant and the work solid. I am very excited to give this to my husband for a Christmas gift. Thank you.
Isaac B from PA
Hello and Seasons Greetings, I just wanted to drop a line to thank you for the wonderful service I received with my order I placed last week. I have had my pyramid for a few years and after that time and 4 kids. Well some of the parts magically disappeared. I had thought it would be impossible to find replacement parts for something like that. But when we search later I found your store. You have made my Christmas complete..and my pyramid.
Lei from CA
Dear Patti, I just had to write and say what a wonderful experience its been to do business with you. I have purchased several of your beautiful nutcrackers to keep and to give as gifts. They are greatly appreciated and I have received many compliments. Your nutcrackers make wonderful gifts and those who receive them are always thrilled and delighted. I also appreciate how each order is carefully packaged and always arrives in perfect condition. The nutcracker I received today is absolutely beautiful. I am giving it to a special friend for Christmas and I am sure she will be delighted Thank you for your wonderful products and service and I hope to order more from you in the future. Best wishes to you and yours for a very Merry Christmas and a Happy New Year, Sincerely Lei
Christine A from OH
Hi Patty, Sending a happy Thank You, the candles and bobeches arrived safe and sound this morning. I am especially appreciative at how carefully everything was packed. For my beloved Advent wreath the candles and bobeches fit perfectly, Thanks again. I will sign up for your newsletter, Im sure Ill be placing orders in the future. Regards Chris
Wendy T from MN
Thank you so much for your wonderful on-line store You have beautiful things. I hope you will send me a magazine or newsletter if you produce one otherwise I will visit the website if you send me e-mails or even if not. I was so happy to find you on-line. I looked at 7 stores today for these pyramid candles and found exactly what I was looking for on your website. Thank you for making it so clear so that I could get the right ones too God bless you and have a wonderful Thanksgiving and Christmas.
Joyce from RI
I work in the medical field dealing with people every day. One thing i learned is a kind word goes a long way. It seems to me people are too quick to complain and be rude. They never seem to take the time to thank someone for a job well done. Mom and i were sooooooo satisfied with your company that i just had to share it. By the way my sisters 50th birthday party was last week end and mom gave her the smoker It was a hugh success So once again your ears must have been ringing when we boasted about your company. Thanks again
Sharon A from NC
Hi - I just wanted to let you know that I love your store This is only the 2nd time I have bought from you but hope to buy more. These items are so cute with good pricing and fast shipping. I hope you continue to do well. Regards Sharon
Robert N from CT
Hi Patty I just received my order today. I couldnt be any happier its just beautiful and it was here very fast. I just want to say thank you for your very prompt service.
Sharon A from NC
Wow - very impressive. On my doorstep within 48 hours of placing the order. Thank you for the great service. I love the pyramid as well and have already passed your name along to a friend who also loves German-made things. Regards Sharon
Anthony C from IA
Hello I never do this but I had to take a moment and tell you how amazed I am with your wonderful perfect store and how pleased I am with my recent purchase - Z085_547_FK Church Tree Choir Pyramid. I have looked at your site for a long time and saved my money which is hard to come by these days to buy one of these charming pyramids. I just cant tell you how thrilled I am with what I received... truly hand-crafted and an heirloom piece that I will pass on to my children. Thank you for making it possible to purchase such a wonderful piece outside of going to Germany in person. Your packaging products and website are beyond compare. I only wish I had more money to spend... Id buy an even bigger one. You can count on my return to your store and my positive recommendations to my friends and family. I envy your business and the happiness you bring to so many people and homes. With complete gratitude Anthony
Heike E from Utah
Thank you so much for the items that I purchased. They ALWAYS come in such wonderfully wrapped and secured containers. I am so pleased and have bragged about your store to my friends. I am needless to say a VERY SATISFIED CUSTOMER.
Lei M. from California
I love how fun and easy it is to shop your website. I also appreciate the wonderful caring customer service Ive received. You guys are the best Thank you and best wishes on your continued success
Susanne C from Long Island
I just received my order today and once again was impressed by the fast delivery and the quality of the items. So I have just placed another order for the beautiful egg runner and the male bunny to match what I last ordered. I look forward to seeing some new items on your website. You guys are the best. Thanks for the quality and service.
LTC Paul F from HI
Thanks Patty....I have to say your customer service was exceptional I will be a returning customer...thank you so much for making my familys Christmas wonderful
Jennifer C from CO
Beautiful pyramid IMPECCABLE customer service Thank you for everything.
Lorianna J from Calif
To Whom it may concern I placed a couple of orders about two days ago for 4 german smokers. I was so impressed not only by the quality of the product but how quickly my items arrived thank you so much I was so excited to see my smokers I dont think I could of waited the normal 2 weeks. I found your website thru google I was searching for unique German gifts. I think Ive found my website Sincerly Lorianna J
Nilu K from CA
Thanks you for the prompt shipment and excellent customer support.
Joan L from OH
Just wanted to let you know that i received my recent order - the blue and pumpkin nutcracker king. He came very quickly and I just love him. He is in wonderful shape and I am very pleased not only with your product but also the fast shipping. Thanks so much Joan L
Jeff D from IL
Thank you. We searched all over and were pleased when we found your site and products Sent from my Verizon Wireless Phone
marybeth b from FL
Wow you guys are great Thank you.
marisa w from seattle
Just got my order - right in time for Christmas. Thank you so much
Jeffrey D from KY
Thank you. We searched all over and were pleased when we found your site and products. Sent from my Verizon Wireless Phone
Daniel N from APOFPO
Many thanks for the prompt service and EXCELLENT packing. Purchasing a German Christmas candle pyramid had me sweating I must admit. Everything arrived promptly thank you for shipping to APOFPOs and came with nothing broken bent or scratched. I actually ordered a different pyramid from a different company who didnt have the product to ship it for 6 weeks. All this I understand being the shopping season that it is but they didnt inform me at all during that time nor did they reply to my e-mail inquiries. It wasnt until I called them long-distance that they informed me of the delay and that they would happily cancel my order no charge That wasnt much consolation considering this was an anniversary present for my wife which I now had precious little time to order elsewhere. The package from you arrived the day before our anniversary Praise God and have a great Christmas Respectfully Daniel
John F from Calif
Hi, I received my bulbs today they are a perfect match for the pyramid I bought last year from Ikea which was missing five bulbs. Everything works Thanks
Lori C from AZ
I ordered candles for my pyramids and didnt expect them to arriveuntil just before Christmas. What a surprise when they arrived at mydoor the next day Thank you for your very quick delivery We hadour pyramids spinning right away Thank you again for your excellentservice. Merry Christmas
kirsten b from ny ny
Thanks for the quick delivery The ornaments are wunderbar Kirsten
Cindy M from Indiana
Smoker and its 2 boxes of cones arrived in 3 days without a scratch. Thanks
Linda V from FL
Wonderful update...thanks so much for the prompt turn-around on this order
Jan B from WI
Thank you for your prompt service. Candle holders arrived yesterday and they fit perfectly. Jan
Emory D from NJ
I just received light bulbs from you for our Schwibbogen and they are perfect Thanks.
John S from IL
Now Patty that is some kind of service...order at 11:32 shipped at 2:42...that is the finest fastest response I have ever received in on-lineshopping in 10 years Well done and Merry Christmas
Ellen from Phoenix
Wow thats great news. Thanks so much for the candles and incense it is much appreciated.We will highly recommend your products and service to our friends and colleagues.
Delores K from Virginia
Thank you. I love looking at your website and will shop again. Your shipping and customer service is outstanding
Carol R from Annapolis MD
The pyramid and candles arrived today in perfect condition. Thank you so much. I am starting a tradition for my 3 year old granddaughter of buying one every Christmas to be given on Christmas Eve. Her mother has a four tier which fascinates my granddaughter. I will be coming back to do business with you againCarol R
Diane C from Kirkland WA
You guys rock Thank you so much for the quick service and reasonable shipping ratesDiane C
Stephanie J from Greenville SC
Received today in perfect shape. Thank you so much for your fast service.
Stephanie J from Greenville SC
Received today in perfect shape. Thank you so much for your fast service.
Yvonne K from Kansas City KS
The little stove smoker arrived safely. Exactly the one I wanted. Thank you very much Yvonne K
Beverly P from Punta Gorda FL
I received these items today. Thank you
Rosie S from Baltimore MD
Hi Patty - I just wanted to tell you that the nutcracker arrived yesterday ...and its B E A U T I F U L. I love it, So glad to havea pair of them now. Thanks again for your kind guidance. Have a nice weekendRosie
Lori P from Victoria TX
The windmill blades arrived in perfect condition yesterday afternoon. I am absolutely delighted to have found them as one of my windmills has been sitting idle for over two years due to damaged blades. Thank you so much for the prompt service
Ralph S from Wichita KS
We received our candles yesterday the 21st and we couldnt believe you got them here so fast. I am sure we will be ordering more in the future. Thanks for the great service.
Lois T from AK
Love your site. I am a collector of all kinds of German items glad I found your site.
Heidi from Seattle
I do most of my shopping via the Internet. I can say wholeheartedly that shopping with you is pure pleasure You excel in every way possible Your merchandise is outstanding your customer service is unparalleled and you take care of details perfectly.My red pyramid candles my white 4 inch candles and my figurine of the angel playing the harp are some of my most treasured items. Thank you for your meticulous handling of these items which all arrived quickly and in perfect condition. YOU are angels -- blessings to you
Susanne C from Long Island
After just having placed my last order I received it today. This is my third consecutive order for the bunnies and egg ornaments and I cannot tell you how thrilled I am. Being of German heritage these items bring back memories of many childhood Easters with my father and grandparents. I already have my forsythia branches to hang the eggs on. I am impressed by the merchandise of course its German and why wouldnt I be and very impressed with the handling and fast shipment of my orders. Thank you so very much. It is just a bit early but Frohe Ostern Susanne
Marty and Ming from CA
We placed a second order within a week of receiving our first order. Once again exceptional. The items shipping and service first rate. My wife loves her Santa and I know my sister will enjoy the baker for a Christmas gift. We are enjoying the three smokers from our first order. Have a wonderful holiday season.
Claudia from CA
Thank you so much for all of your help and great service with all of the the orders I have placed in November. I gave napkins smokers ornaments and matches as gifts...this year we had a German theme because of our trip to Germany in November. Anyway everyone will love the little smokers especially and the glass ornaments.I appreciate your personalized notes and hope you will have a great Christmas and will have a healthy and prosperous New Year.
Richard from NY
Great thank you so much Patty to you and Jeff for working with me to get this special gift out so quickly it really will be perfect. johns dad -- irish through and through-- turns wood and so I am sure will appreciate the craftsmanshipHave a great day
Maureen from NY
Message I placed my order yesterday and it arrived in todays mail Im very impressed The angel is absolutely beautiful. I look forward to ordering from you in the future. - - Thank you so much - - Maureen
Bev from KS
PattyThank you for your promptness and quick response to my internet order Icannot wait to receive the order of Christmas linensMy parents visited Germany a few years back and purchased table linens formy sisters and I as souvenirs of their trip. To make a long story short thepackage of tablecloths was somehow lost in their travels and it hasremained a mystery as to WHO actually lost the package Mom or Dad.Needless to say it has turned into a favorite family story each time it istold and the story usually causes a rather funny argument each time.I am surprising the family at Thanksgiving with this order from yourcompany. I know that these linens will be treasured for years to come as myfamily has much German heritage ..... and now the souvenir story can hopefully have a happy ending and be put to rest once and for allThank you again. Bev
Matthew
Just wanted to say that I received my order today and its wonderfulSuch quick service and the item is perfect for the Christmas gift itsintendedThank youMatthew
Jennifer
Thank you Jeff. Again I am incredibly pleased with your excellent customer service. I have never before received such an unexpected and helpful e-mail regarding a purchase. I realize that you sell only high quality items and care about your products but this was still a lovely surprise. I will attempt to open the box as you have described and will call if I run into trouble. I appreciate your time and effort and cannot wait to see the pyramidThanks again Jennifer
Linda from TX
Greetings from Texas.... Thank you for shipping so quickly. This is a gift for my new father in law who is in Germany and they are having their first Tannenbaum this year. I am so excited that I will be able to get it to them so they can place this decoration on the Tannenbaum on the 24th. Merry ChristmasLinda
Bob from TX
Hello Patty Thank you for the quick service again I went to Germany again this year and this time for the Christmas Markets. Then went to Lauscha where the glass ornaments are made it was wonderful although the snow was a little daunting at times - I believe they had 3 to 4 feet in the woods on the way to Lauscha - beautiful but not great when youre driving You need to come along some time Thank you again and Happy Holidays Bob
John from TX
The model Smoker we got is absolutely perfect. Its nice to see how much the German craftsmen care about what theyre making.Happy Holidays John
Donna from OH
Patty-THANK YOU for the prompt and efficient order filling on this. Everything looks great.
Anita from OH
Your service is great. I cannot wait to add these to my collection. I started mycollection about 34 years ago or more. I got married had children and put them away in a box on a shelf........my daughter just returned from Germany and brought me two new ones. Well now they are all out and I am so into them again. I anxiously wait to buy more from you. thank you for sending these out so quick - great business You will hear from me soon.
Judy from MO
PattyEverything arrived in great condition due to your careful packing and it is all as good or better than the pictures on your website. Thanks again. I am glad I called and got the last organ grinder--I love it. I have my musical smokers displayed with my my music boxes.Judy
Karen from CA
PattyWe received the order on Wednesday without any problems. The Advent pyramid is beautiful. I am very pleased with my purchase and your fine service on ALL aspects of this order. I would not hesitate to recommend you to anyone else and would certainly do business with you againSincerely Karen
Julia from NJ
Hello I just want you to know how thrilled I am with my order The items I ordered are so beautiful. I have been searching products from Germany and I will not order from most stores because they sell items that look like they came from Germany but are made in ChinaI can buy that junk here. And how did you get it to me so fast I will be ordering from you again real soon. Thanks again
Nancy from TN
Dear PattyI have already received the pyramid. The shipping was speedy and the packaging impeccable. The pyramid is beautiful. I am excited about this gift Its a special gift for my godson who fondly remembers the imitation version I used to set up at Christmas when he visited as a child what he never knew was that my fake one constantly had to be pieced and patched - it only survived 4 holiday seasons. Since he is an amateur carpenter - he will surely appreciate the fine workmanship of this genuine one and I expect his own children will be enchanted by it and that it will play an important part in their own holiday memories and traditions.I have had a wonderful experience ordering from you and can heartily recommend you to family and friends.Many thanks and best regardsNancy
Marty and Ming from CA
In a word exceptional The three smokers are outstanding. My wife an I figured the more expensive smoker of the three would be of the highest quaility but the two mini smokers were a surprise. They are perfect in fit and finish. Its hard to believe in this day and age that for under 25 you can get such quality.Shipping was down right inexpensive and fast. It took two days to reach our home in CA. Packaging was first rate as well.We have booked marked this site.Thank you and happy holidays.
Anni from TX
Patty I am so pleased with my Advent Candle holder, it is so beautiful. Thank you for your quick service. My package arrived in two days after I placed the order. I will be a customer of yours for a long time. Happy New Year!
Jennifer from NY
Thank you Jeff. Again I am incredibly pleased with your excellent customer service. I have never before received such an unexpected and helpful e-mail regarding a purchase. I realize that you sell only high quality items and care about your products but this was still a lovely surprise. I will attempt to open the box as you have described and will call if I run into trouble. I appreciate your time and effort and cannot wait to see the pyramidThanks again Jennifer
Linda from TX
Greetings from Texas.... Thank you for shipping so quickly. This is a gift for my new father in law who is Germany and they are having their first tannenbaum this year. I am so excited that I will be able to get it to them so they can place this decoration on the tannenbaum on the 24th. Merry Christmas
Claudia from CA
Thank you so much for all of your help and great service with all of the the orders Ive placed since November. I gave napkins smokers ornaments and matches as gifts...this year we had a German theme because of our trip to Germany in November. Anyway everyone loved the little smokers especially and the glass ornaments. I appreciate your personalized notes and hope you had a great Christmas and will have a healthy and prosperous New Year.
Maureen from MD
I placed my order yesterday and it arrived in todays mail Im very impressed The angel is absolutely beautiful. I look forward to ordering from you in the future. - - Thank you so much.
Bev from KS
PattyThank you for your promptness and quick response to my internet order Icannot wait to receive the order of Christmas linens My parents visited Germany a few years back and purchased table linens formy sisters and I as souvenirs of their trip. To make a long story short thepackage of tablecloths was somehow lost in their travels and it hasremained a mystery as to WHO actually lost the package Mom or Dad.Needless to say it has turned into a favorite family story each time it istold and the story usually causes a rather funny argument each time I am surprising the family at Thanksgiving with this order from yourcompany. I know that these linens will be treasured for years to come as myfamily has much German heritage Ziegler and Jacobs.....and now thesouvenir story can hopefully have a happy ending and be put to rest once andfor allThank you again.
Kathleen from NY
Thanks for the fast service....I am looking forward to making the repairs on my pyramid and happy I found your site and that you offer parts of course I had to sneak in a few of your great ornaments too. Cheers
Matthew from ME
Just wanted to say that I received my order today and its wonderful Such quick service and the item is perfect for the Christmas gift its intended Thank you
Edward T from FL
Good Afternoon When you pack a box you REALLY know how to pack a box In my life I have never experienced such a professional job of packing Also this extra investment in packing is not passed along to the customer. Even before I found the Christmas Pyramids in the box I was preconditioned to liking them. Then there was the grand finale your pyramids were almost beyond measure in quality workmanship and beauty. Your selling heirlooms and in return your buying satisfied customers for life. Thank you and my best to all.
Julie C from LA
I could not be more thankful to you for providing the beautiful ornaments and pyramids that I grew up knowing. I did not think I would ever see them in this country but finding your site was like going back home for the holidays. I found your site when I was not yet twenty and could afford to purchase just an advent calendar but that has become one of many treasured items I have now purchased from you. Thank you so very much for providing these symbols of holiday peace and joy to all of us who would otherwise not be able to recreate the Christmas feeling of their childhood. It means more than you could know. I look forward to many more years of filling my very own collection of ornaments and Christmas decorations through your wonderful Christkindl-markt. Have a blessed holiday
Jessica from MA
I'd just like to say that I have received my order and I am extremely pleased with the service you provide. The shipping was very fast I was so surprised to have my order as fast as I did. I am astonished at how fast my order was processed and shipped the same day I ordered. There was also a mishap with my billing address and it was clarified the same day. That's service I never see in any other online retailer. Everything was packaged wonderfully and I also can't get over how great your prices are compared to other similar stores. My fiance and I are really into German christmas goods and its is so hard to find good retailers with these products. I will definitely be purchasing more from you in the future. Your items are beautiful and such great quality. I am so grateful to have found your ChristKindl-Markt.
Trudy from TN
Dear Patty this is the second time I placed an order with you and Im simply amazed at the speed with which you fill the orders I ordered the items on Friday afternoon received a confirmation via e-mail a little later and today Monday it has already arrived. I so appreciate your efforts and look forward to a long-lasting relationship You are truly a company where customer satisfaction ranks 1. Thank You.
C. M. from Calif
Thank you so much for all of your help and great service with all of the the orders I've placed since November. I gave napkins, smokers, ornaments and matches as gifts...this year we had a German theme because of our trip to Germany in November. Anyway, everyone loved the little smokers especially and the glass ornaments. I appreciate your personalized notes and hope you had a great Christmas and will have a healthy and prosperous New Year.
Marianne from OR
Patty, I am writing to say you should receive an A+ for such a wonderful shopping experience. My package arrived promptly and packed so well I think it could have survived anything! I also appreciated your email telling me it had shipped, so that I could eagerly await its arrival. My husband died two years ago and I have not been in the mood (or have the energy) to get out all the Christmas stuff. My beautiful lighted, twirling nativity is all I need. It is so beautiful. I am hooked and no doubt will order other items. I had a small one years ago but the candles just wouldn't cooperate. Again, thank you for your fine service, wonderful selection and helping to make my Christmas merry and sacred.
Susan from MI
Placed an order a few days ago thinking it may not arrive by Monday (Christmas Eve), but the customer assistant assured me that it would. Well it arrived in a day and a half, what a surprise. Your staff was very friendly and helpful. I subscribed to the newsletter and will be ordering again soon.
Laurie from IN
Shopping at your website was by far the most positive online shopping experience I've ever had - and it's how I'm doing most of my shopping these days! Super fast shipping, personal service and great products are just the tip of the iceberg. Patty was wonderfully helpful and kind. I was so pleased to find candles for my Christmas pyramid which I purchased in Berlin last Christmas. I hadn't been able to find the proper candles and therefore never got to use it. It will certainly be a holiday treasure for years to come. I have already passed along the website to other friends. Thank you for such a wonderful experience.
Diane D from GA
I am so happy. My Christmas pyramid is now complete thanks to Patty's quick shipment of replacement candles. They fit perfectly and my nativity pyramid is absolutely beautiful. The service at this site and shop is extremely superb! I will be back. And many thanks to you for adding to our joyful Christmas. This brings great memories of our visits to the Bavarian Christmas markets. God bless and peace to all.
Sharon H from MA
I received my "basket peddlar" smoker yesterday and just wanted to let you know how pleased I am with it. It is so charming and the quality is excellent. I also appreciate your prompt service. I will definitely be returning to your website to order again.
Heike from MA
Dear Patty, I wanted to write you some time ago, and thank you for the shipment of the Plauener Lace Curtains I purchased. I really appreciated how nice the curtains were packaged and how they arrived at my house!
Evelyn A from CO
Patty, I must give you high praise since it is well deserved. Today, with so many businesses not being as friendly, you most certainly do stand out. I could tell each time I ordered from you that you have such a nice personality and are friendly to deal with. That goes a long way with me and I appreciate that. So - I do wish you a wonderful week ahead and Spring also. Happy Spring to you too!
Evelyn A from CO
Hi Patty, I wanted to write you and tell you I received my cute little German figurines yesterday already. Took only 2 days to get here to Colorado. You have wonderful service and I love your products. SO cute. I had ordered a Smoker from you before Christmas and will most definitely order from you again during the year if not sooner. Again, the package was nicely done - all came perfect and the figurines were so well packed also. LOVE them. I mentioned your site to my cousin in Georgia and she will most likely also order very soon. We love all these figurines and Smokers. Wish I could buy about 20 of them at one time, but need to restrain myself and collect a bit slower. Thanks again and also for your friendly service. You are so nice to deal with on the phone also. All the best,
Elinor S from CA
Hi Patty, I loved the things (that arrived today) from your store so much that I convinced my fiance to get a little pyramid for his parents for Christmas. :-) Thanks so much,
Michelle C from VA
Dear Patty, I'm so impressed and delighted with my recent order that I'm taking a moment out of my crazy day to say: "Job well done!" Your promptness with my delivery, the quality of your products, and the personal attention to detail (my little gift which suddenly made me feel special, when I've been shopping for everyone else) made my first-time experience of shopping with you a delight. I will be back!!! Again, many thanks,
Mary D from AZ
Thanks so much, Patty, and Merry Christmas to all of you at ChristKindl-Markt.
Sally R from PA
Hi Patty, Thanks for letting me know the Baker Nutcracker is on his way. My son is just 20 (well almost 21) and is a bakery manager/baker at the local Quality Market Grocery store here in our small town . He decided that he thought collecting nutcrackers would be fun, but only ones that really work - and when I saw the Baker Nutcracker I knew it was the perfect gift to start his collection. I'll sign up for the newsletter and give my son your website after Christmas. Thanks again,
Dar L from PA
Thank you, I received the package on the 15th. It has been a great experience working with you. Hope to do business again.
Ann M from CA
Hi Patty, We received the pryramid on Thursday. Very quick delivery. Thanks. We gave the pyramid as a gift. The pyramid is beautiful and was very much appreciated. Thank you for making your service available online, and shipping so fast!
Mike B from VA
Patty, Thanks, just received the Pyramiden Kurzen. Danke Schön. Heilige Weinachten!
Christy P from CA
Patty, Thank you for your quick response. I have just sent an order. You have so many beautiful pyramids. Have a wonderful Holiday.
Terri C from UT
Hi Patty, I got it yesterday and it's beautiful. Thank you so very much. Froliche Weihnachen (I hope I spelled it all correctly-I've been home about 5 months now and it's been a year since last Christmas when I really knew how to spell it.) Take care,
John C from NY
Thanks for the great service on the spanbaums. I'm also looking for a 10-12" traditional simple nutcracker. Can you sugest anything. Thanks,
Lori M from NY
Patti, Thank you for letting me know that my order was shipped. I signed up for the newsletter also. Looking forward to hearing from you periodically.
Terry H from NY
Thank you! They ARE beautiful! I've started hinting already!
Peter W from CA
Finding your site was a nice surprise. I have a few old pyramids from years gone by but my daughter and I will be picking another one shortly from your site…
Elinor S from CA
The little pyramid arrived today and once again I am awed by your efficiency. :-) It's adorable. Thank you so much! Stay warm in the snowy north!
Natalie S from NB Canada
Hello Patty. It was fun looking around the new site--so many nice new things to look at! I like the way the items have been grouped according to theme and the Christmas tree borders add a warm, festive look--nice touch! Be sure to keep warm and we will be in touch again soon!
John M from OH
Many thanks. You all have taken care of us for several Christmases now. Have a great Christmas.
Ann from OH
I was so happy to finally find a company that has the outhouse smokers: I've been looking for them, on and off, for about 2 and a half years! Thank you, again, Patty. I look forward to receiving the order and to ordering from your company again. Merry Christmas and a Happy and safe New Year to you!
Katherine K from VA
Patti, Thanks for your note. I'm glad to have found your site. We have a birdcatcher smoker bought at the Christmas Market in Frankfurt and had nearly run out of incense cones. You are the only ones I found who specify that you sell Knox pine incense. Thank you and happy Christmas & a blessed new year,
Debbie DaS from NJ
terrific... THANKS!! :) I had a bunch of stuff sent to my parents in FL. I greatly appreciate your prompt response. Thanks and Frohliche Weihnachten!!!
Jane V from NJ
I see that one of the pyramids comes without the figures glued and I would love to know if there are any other pyramids that come that way so that I could put my own tiny wooden figures collected in childhood long ago on the pyramid. Thanks in advance for your reply.
Matt A from WA
Hi Patty, My wife opened the pyramid today and loved it.
Jennifer McC from IL
Hello, I received the package today. Thank you. It was a last minute idea for a Christmas gift so it came just in time. Merry Christmas.
Stephanie A from VA
Patty, Merry Christmas!! I received the Pyramid I ordered, which was a gift for my mother. It's beautiful and she loves it. I'm so glad I found your website!! My mother has been wanting a new Pyramid for years now and she was so excited this morning, so thank you for helping us give her that gift. We also found the little Wendt and Kuhn angels, the ones with the instruments-- my sisters and I all had a few each when we were little, but over the years they lost pieces or drumsticks and such. My mother ordered us new ones from your site, which was a fabulous gift as well. I hope you've had a very Merry Christmas and have a Happy New Year.
Janet W from LA
Thanks, Patty! I love the personal touch you give to your business. I lost all of my Christmas stuff to the 17th street canal levee breech...just washed right out of my house. Of all of my collection, the German pyramid was the thing I most wanted to replace........ We did get it on 12/21....rushed home and set it up. It is wonderful! Happy Holidays,
Ben M from IL
Hey Patty, I've already received the parts and everything is perfect. Thanks again, and all the best for the new year!
Mary D from AZ
Hello Patty, I just want to thank you for getting the lovely German pyramids to my daughters in time for Christmas. I am of German descent, have lived in Germany and taught high school German. Therefore, we have quite a few German Christmas ornaments in our home. This Christmas was the first that our younger daughter did not spend with us, as she went to be with her fiance’s family. When she opened the Christmas pyramid she called immediately, saying that it now felt a little more like “home for Christmas”. Our older daughter is married with two young children, so they of course were enchanted by the turning angels of the pyramid. Thanks for making their Christmases merry, and Happy New Year.
Kate P from US Military
Hi Patty, Our incense arrived today and we are really enjoying it--thanks so much!
Jolanta VanD from VA
I can’t wait to try it out. Thanks so much and Yes, I will sign up to be on the mailing list. Christmas went so-o-o-o-o fast.
Heidi B from UT
Again, I cannot praise you and your business enough. I tell everyone about you! Thank you for so quickly getting back to me about my order. I truly appreciate it....... ps .. I love the new smokers you have gotten in that have the smoke coming from hot food or grills, etc. Just a little twist on the traditional ones I usually see. Take care!
MaryBeth M from WI
Thanks for the update - looking forward to getting the bugs!
Lee W from OH
Thanks Patty! How do I sign up for the email list? Can you put me on it? Thank You!
Sharon D from Toronto Canada
Hi Patty Just a note to let you know I received the package. Thank you again for your assistance.
Patti H from London UK
Hello! I saw a little smoking gnome that I wish to purchase, is it possible to have it sent to London and can I pay you with a visa credit card ? Thank you to let me know, I will have to ask my friend which one she prefers, and then I shall place my order! Sincerely yours
Pam K from TN
My father brought me a pyramid from Oberammergau in the early 1970's. A tragic fire destroyed it two weeks before Christmas this year. We considered it a precious family treasure. I have decided to try and replace the pyramid for our family's future. I talked to my family last night and they are excited that we can replace the pyramid. Our first inclination was not to replace the pyramid because our memories of my father hand carrying it from Germany were so strong ... he was like a living-breathing Father Christmas and our memories of him were so intertwined with the pyramid. But now that a bit of time has passed, we realize that nothing can destroy the best memories and precious gifts he gave to us ... and a new pyramid will be a reminder of all of this as we pass it down to future generations ... I really appreciate your willingness to help us with this ... it's a lot more than a matter of commerce! So, Thanks again ... wishing you wonderful blessings ........... The pyramid arrived and it is perfect! We have at last reclaimed our house and having the pyramid to stand in honor of the one my father brought to me so long ago, makes everything ok. We are looking forward to Christmas when it will be the highlight of our festivities. Please know that I will remember and continue to appreciate your caring service each year when I unpack the pyramid. With gratitude, Pam
Deb F from PA
Hello - Everything was beautiful. I thought maybe later in the year I would look again for Christmas ideas. I like the music boxes. I'll talk to you Monday more about it. I have something to look forward to now. Thank you
Natalie S from New Brunswick Canada
Hello Patty! I received my figurine yesterday and, wow!, great packaging -- even better figurine! Thank you for all your help. If we are not in contact sooner rather than later, please let me know when another "Girl with Aster" comes in. As always, it has been a pleasure dealing with you. I'm sure we will again soon.
Warren from TX
Thanks Patty. Glad to know somebody’s looking out for me. The Nutcracker I bought from you at Christmas scored me a lot of points. I may not see the doghouse until summertime this year! Thanks again.
Cindy R from DE
I just picked up the candles at the post office - they fit perfectly! I'm so glad - I was worried they wouldn't fit. I didn't realize there'd be so many - I'm set for quite a while. Thanks so much
Catherine B from MD
yeahhhhhhh the pyramid arrived this morning, i love it. thanks
Patricia C from OH
I received the order and all are great!
Judy B from MD
Hi, the shipment arrived today and I am impressed with your careful packing. Everything arrived in good condition. I have not seen a smoker with the surface the shepherd has so I guess it is supposed to be wool; I have seen other work by the carver. Please keep me on your mailing list. You have a nice variety to select from. Thanks again.
Maryanne B from CA
Hi Patty, I can see already that it is going to be a pleasure to do business with you. I can hardly believe that you shipped my item today! I was glad I took the time to read your home page (about us). Anyway, I didn't see how to sign up for your emails. Could you please direct me on your site? Thank you for your prompt service and have a great weekend! Regards..
Sheryl S from MO
Hi Patty, Thanks so much! My husband's parents received the cuckoo clock, and they just love it! My Mother-in-law has wanted a cuckoo clock for a long time, and so we decided that would be the perfect gift this year. Thanks again!
Bill B from PA
Dear Patti, The package arrived today. Thank you! Regards.
Catherine B from Canada
Yeahhhhhhhhh! My order came to-day. Thanks Patty, I really like the miner and angel. The mini pyramid is perfect, same size as my other one. I think I need to stop for a while, unless of course something great comes up. Have a great day, please keep in touch.
Patti T from NC
Hi Patty ~ Wanted to let you know I received the package yesterday and thank you so much for the excellent, fast service! It's been a pleasure and hope to shop with you again. Thanks again.
Ann W from VA
Hi, Patty! I really love your shop: it has so many unique things, and your service is impeccable! I got it in perfect condition yesterday (Wednesday). Thank you so much for such good service. If you need any references, please count me as one! Your company's selection, good prices, and exemplary service are something of which you should be very proud. I will definitely buy from your company in the future.
Noel W from MA
Patty, I think honey candles are the best bet. I appreciate your looking things over very carefully. Many thanks.
Judy B from MD
The box arrived today! Thanks for the great packing and prompt shipping... everything looks in fine shape and thanks also for the incense.
Becky R from IN
Hi. I received the box. Thank you! The new paddles are nice. The original ones do clean up somewhat with soap and water. You go above and beyond with customer service. My pyramid looks lovely now.
Kyle S from NJ
Thank you so much for answering my order questions. I will be sure to shop at your site again.
Ferris A from NY
Hello, Patty. I just wanted you to know that I received my order today. I inspected it, and it seems to be in perfect condition. It should make a wonderful Christmas gift. Thank you.
Bill N from MN
Dear Patty, Just wanted to thank you so much for sending our order out so quickly. Everything is just beautiful; we look forward to ordering again.
Adrienne D from MS
THANK YOU! It's always such a pleasure to shop with you.
Barb H from BC Canada
Patty, Thank you for your angels and good wishes.
Beth B from RI
Patty, I just wanted to thank you for my wonderful Pyramid. I ordered it on Monday night, you mailed it Tuesday, and I received it on Friday! I am very impressed with the customer service of your shop, in addition to the wonderful product. Thank you very much - enjoy the upcoming holidays.
Elizabeth R from NH
Order received. Thank you for such quick service.
Margaret E from FL
Having never used your site before, I purchased just one item which arrived today after ordering just 2 days ago. I loved it! Is your site relatively new or have I just missed it. Because my family is all of German descent, I am partial to many of the items. Was lucky enough to go to Germany about 10 yrs. ago and if I believed, I would be sure I was a happy German hausfrau in my previous life. Thanks for the good service -- I am sure I will be back! Happy Holidays to you.
Catherine B from Canada
Thanks Patty! By next spring I'll be ready to purchase a hanging pyramid. I have no room left for regular ones except squeezing in some mini's. Naturally being Canadian I had to have an English Drum Major Nutcracker from the guards. Thanks again.
Pam K from OR
Dear Patty, I received the package of light bulbs today. I popped one in the arch, and bingo, it is exactly the right size. Thank you .... very kind and considerate of you!
Ann Marie from NY
Wow that was fast! I just ordered them last night! Thanks a bunch.
Father Tim H from KS
The mugs that I ordered arrived last week. All the mugs are wonderful. Thanks for doing such a great job. You have helped to make some of my older parishioners be very happy this year for Christmas. They will be very surprised with these special gifts. God bless and have a good Thanksgiving. With much gratitude.
Catherine B from Ontario
Patty, you are the best. My nutcracker and mini angels came to-day. They are wonderful. I have the mini miner windmill, so now it is complete with the angels. Thanks again, happy thanksgiving.
Becca T from UT
We just received the Wise Men Advent Calendar! Thank you so much for such a fast delivery! It was well packaged and looks to be in great condition! We are excited to put it to good use! Thanks again!
Cathy F from PA
I received my order this afternoon. WOW what great service.
John V from PA
Thanks for all of your outstanding cooperation and customer service. You have a new customer for Life! Hey, we Pennsylvanian’s are like that!! Cheers and thanks again!
Gina T from CA
Patty- Just to say that my first order arrived today and I am delighted with everything I ordered. They are fabulous. I love them! Many thanks.
Bob W from PA
Hello Patty! I ordered the 3 Level Christmas Pyramid with Angels on Top and candles to go with it ! The green accents look great, I think my daughter (and her husband) will love it ! I requested it be shipped to them in Memphis... is it possible to add a note "Merry Christmas from Dad" to the package ? I would really appreciate it. I travel to Germany about every other year and have visited the KWO factory shop in Olbernau and a number of shops & factories in Seiffen... have you been to Seiffen or Olbernau? I've been there two times for a day only, next time maybe to stay a little longer! Thanks Patty, good to email with you. I hope you have a wonderful season (for business) and a great holiday!
John V from PA
Hi Patty, The mini-Santa’s arrived today, and they are AWESOME! Thanks for handling this situation so well, it makes for good customers! Thanks again and have a most Merry Christmas! All my best for the New Year
Judy P from MI
Thank you. Received today. You are terrific to work with, we will continue to be your customer!!
Bob W from PA
Thanks Patty. The Weihnachts Pyramid was rec'd Friday by my daughter in Memphis! She and her husband are very pleased, and so am I. Fantastic Service! Hope you Holidays are GREAT! Talk to you later!
Fey and Fred H from MN
Good Morning Patty, The pyramids arrived and they are just beautiful!!! The Nativity Pyramid is perfect. Assembled easily and turns very smoothly ... I have been looking for years for these pyramids. I am so happy that you carry them. I look forward to buying more things from your company in the future. Happy Holidays
Evelyn A from CO
Hi Patty, Thank you so much for sending my order off so quickly. Wow, that is fast. I am really impressed !!! Your customer service is excellent and I can hardly wait to get my little German Smoker. You have a wonderful selection also of great holiday gifts. Since I cannot go to Germany right now and buy this little Smoker - this is the next best thing. Thank you again, and very happy holidays to you and yours. Sincerely, Evelyn
Brad and Mary C from OR
Patty, Thank you for shipping the nativity pyramid so quickly. We have received it and it is just what we wanted. It was a pleasure doing business with you. Merry Christmas.
Angelika P from UK
Thanks for all your help and info, just to let you know, my son got the package today and is very happy with it. So thanks again and Merry Christmas.
Lisa C from CT
Dear Patty, Thanks for checking the order and sending the candles. Enjoy ALL your children AND grandchildren. Christmas is so wonderful with children! Hope you have a merry one.
John W from IN
Got the bulbs and they work great. Thanks
Leland H from WI
Thank you for your outstanding service. Our order arrived today. You have a continuing customer for the kinds of merchandise you offer.
Noreen S from IL
Patty, Thank you very much for handling this matter so quickly. Have a great Holiday season filled with the Lords blessings. God Bless!
Natalie S from TX
Wow! That was fast. Thank you, I look forward to doing more business with you. Sincerely Natalie
Traci N from MS
Thank you so much for this website!! I have searched and have had family members search for pyramid candles. They are the same candles I place on my Christmas tree! My home is now complete and ready to celebrate the birth of our Savior. Having the candles for Christmas Eve really means a lot to me. I must also say, that your website is very easy to move around and understand. I also began to miss Germany even more. Thank you again for your help, and I know I will be back! Frohliche Weihnachten!
Misha and Kristen B from MA
Thank you for your superb service. Merry Christmas to you, too, Patty.
Mac from US
Thanks P: Good customer service is an oxymoron these days. You prove otherwise. Thanks.
Meg S from MD
Patty, Thank you for your great service and communication! It makes shopping online a pleasure!
Jerry B from FL
Received my order on monday, - - Thank you very much, reminds me of christmas at home (munich). Frohe Weihnachten
Bob S from VA
Both boxes arrived today OK. Thank you. Merry Christmas and Happy New Year!
Paul B from NC
Hi, Patty - many thanks. You are the best. I promise I'll be back to shop in the future!
Susan W B from VA
Hi Patty, Thanks so much for shipping the candles out so quickly! Happy Holidays.
Baerbel C from LA
Dear Patty, I'll get my order under way immediately. I am an expat German, married to an American citizen in Louisiana. It is impossible to get the "real" wax Christmas tree candles down here - everything is "electric". Your Pyramidenkerzen are just the right size to fit into our German candleholders on the tree. My compliments on your other selections as well, especially your choice of ornaments from the Erzgebirge. Looks like home to me! Have a wonderful Christmas and Happy New Year.
Paul L from CA
My replacement Pyramid is beautiful. No problems at all. Thank you for your consideration and wonderful customer service from a now life long cutomer. Sincerely, Paul
Evy N from CA
Thanks for the help and friendly communications.
Julie VanD from USA
I don’t know if you remember me, but I had ordered a two-tier Pyramid last year around Christmas and it didn’t work and I had to send it back. Of course, when it came back the holidays were about over so I just put it in the closet and hoped for the best for this Christmas. We took it out of the box, put everything together, and voila! It spins like a dervish! And it’s beautiful, too. So just wanted to let you know how pleased I am with my Pyramid. Thanks and Merry Christmas.
Tamara B from CA
Thanks so much! We love your Christmas pyramids--my kids look forward to lighting them every night at this time of year.
Steve O from TX
Thank you so much for getting our candles to us overnight! We really enjoyed running our pyramids pretty much non-stop! Froehliche Weihnachten!!!
Cheryl H from MD
Patty, Just wanted you to know that they (candles) were the correct size. Thank you so much and I will keep your website bookmarked for further purchases.God Bless.
Jane H from NY
Thanks, Patty. Your service has been outstanding and I will be sure to order from you again! Happy, healthy New Year to you. Sincerely Jane.
Sally R from CA
Thank-you so much... I received my order today.... amazingly fast. The workmanship is beautiful.
Joyce M from CA
Merry Christmas, Patty! And, a merry one, indeed! My brother's package arrived in San Diego yesterday! And, beautifully packaged, he said .......... I can't thank you enough for the personal attention you gave to my order. I'll be back to ChristKindl-Markt for more German Christmas treasures so memorable to us. Thanks again for all your effort. By the way, my brother was thrilled! God bless you
Rob C from VA
Hi Patty! I received the smoker today and love it, thank you!
David D-B from UK
Patty, Received the bulbs today - thank you! Very fast, friendly & efficient service - will recommend & probably use you again in the future. Kind regards
Kathleen B from TX
Patty, I just wanted to let you know that I spoke to you over the phone about a year ago after Jeff helped me figure out what size fan blades I needed for my pyramid. I ordered just two at that time to see if they would work and you were going to hold the rest. Obviously, you never heard from me after that until now, and I hope you had put those fan blades back into circulation when you didn’t hear from me. Sorry about that. So I now have my order on my way. Thanks for the good service and personal attention you give to your customers. And your website is so wonderful! I’ve already told several friends about it. Thanks.
Lorraine M from CA
Patty - Thank you... I received the medium candles and they fit perfectly, so I am all set for next year. I will also keep your store in mind for Christmas gifts next year. I love all of the German crafted items.
Judy B from MD
Patty, I just want to let you know all arrived in good shape yesterday and they are a wonderful addition to my growing collection. One of these days, I want to go to the area, but I am not sure I am up to driving as I did years ago. I think I am on the newsletter list, but can you check. Also, I'll check the new smokers you will be getting. I like seeing the different makers and your pictures are excellent so I can see the detail. I am a photographer so I appreciate that. Thanks again.
Mike R from MN
Hi Patty - You are right, the new hub and paddles work great! My wife is very happy. Thanks again for the way you handled everything. I will be back for more stuff next Fall.
Patricia B from WA
Good Morning Patty, I just wanted you to know that the smokers came today and they are beautiful. Thank you so very much. I am so glad I found your website. What a beautiful addition to my collection. Thank You again and you will surely be hearing from me again soon.

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