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Site Help

Site Help

 

Contents

  • The Product Images do not show in my browser
  • I need an account to buy here?
  • I placed an order it did not appear to do anything.
  • I need to enable cookies on my browser?
  • What is my cache and how does it effect shopping?
  • Text in Your Browser
  • I need to enable Javascript?
  • Tips if site does not show up properly
  • Slow page loading
  • Can’t Change Item Quantity
  • Sitemaps
  • When can I expect a response to a question - I emailed a message, but have not heard back?
  • I Have not received a welcome email, or an email noticed that you received my order, or an email notice that the order was shipped with the tracking info - why not?

 

*Remember you can always call us and place your order by phone.* (see below for telephone number)

The Product Images do not show in my browser

 

If our product images do not show on our pages, it may be your browser setting. To check for the correct setting, go to your START button, then to CONTROL PANEL, then to ACCESSIBILITY OPTIONS, then to DISPLAY, and make sure the USE HIGH CONTRAST box is unchecked. If this box is checked, our images will not show in your browser.

 

Do I need an account to buy here?
 

No, you do not need an account. You can just place your order and then check out. If you choose to not open an account, all that happens is that none of your personal info will be saved for you when you come back in the future to shop. If you would like to be able to see your order history, then please create an account.

 

When I placed an order it did not appear to do anything.

 

When you are at the check out page, (the page where you put in your credit card info) it does appear to do nothing when you click continue... but just wait a moment, and then refresh the page, then click the continue button again. Your credit card will not be charged twice. If, by chance, your order is charged twice we will immediately void the duplicate. If you still have a problem, then please contact us by email, or phone, or use our contact us page and let us know of any problems you have had.

 

Do I need to enable cookies on my browser?

 

Yes, please enable the cookie function on your browser. The cookie function will ensure the proper operation of the shopping cart. Here is what to do - How to enable Cookies - Click Here (This will open in a new window)

 

What is my cache and how does it effect shopping?

 

The cache function on your browser makes a temporary copy of all files your browser needs to view our site. Sometimes when you are visiting our site, your browser may be viewing an old page. If you are having trouble with the site it may be that you need to clear your cache and clear your temporary files. By clearing your cache you will not effect the way your computer operates. It only means your computer will get new files from the sites you visit. It may be good to do this every so often. By clearing your cache you avoid having your computer use old files or old information. If your cache is large it may also make your computer run slower instead of faster as this is the purpose of the cache. (Side note: refreshing a page should put a new copy of that page in your cache.) Here is how to clear my cache:

 

Internet Explorer

Go to tools

Then Internet Options

Go to General (this should already be on the screen by default)

Click on Delete Cookies

Click on Delete Files, that will bring up another screen, check the box-delete all offline content

 

Netscape

Go to tools

Go to Options

Go to Privacy

Click on Cookies, then click on Clear

Click on Cache, then click on Clear.

 

Resizing Text in Your Browser

 

If the text on various Web pages consistently appears too large or too small in your browser, you may want to try resizing the text through the following steps. You may also want to download a newer version of the browser if your current version does not give you these options. For all browsers - First try pressing the Control (Ctrl) button and while it is pressed, press the + or - button. The + will increase the text size and the - will make it smaller.

 

Internet Explorer

Click on View on the menu bar.

Click on Text Size (Mac - Text Zoom).

Select from among the various options until you find the size you like.

 

Netscape

Click on View on the menu bar.

Select Increase Font or Decrease Font.

 

Do I need to enable Javascript?

 

Yes, please enable your java script function in your browser. Our site uses a few java scripts to verify data and to enlarge certain images.

Enable Javascript - Microsoft Internet Explorer 6

To enable javascript in your web browser On the Tools menu in Internet Explorer, click Internet Options. Click the Security tab. Click Custom Level... to bring up the Security Settings. Under Java Permissions enable the Medium setting.

 

Tips if site does not show up properly

 

Microsoft Internet Explorer 6 Refresh the page with problem, if that does not help then, Go to Tools, then to Internet Options, then to General (it should be the page that comes up), Then click on settings, choose the automatically box under the “check for newer versions of stored pages”. If that doesn’t help, then go to Tools, then to Internet Options, then to General (it should be the page that comes up), then click on Delete Cookies, click ok, then click on Delete Files, then check delete all offline content, click ok, then close your browser and start the browser fresh. If you ever experience any unexplained browser problems then: Go to Windows Update to download and install all needed "Critical Updates and Service Packs", After re-booting your computer, start your Browser.

 

Slow loading page using the Netscape Browser:

 

On the Netscape Browser Window Tab, left click on the small Shield, this will open the Site Controls, then go to Trust Settings, then under browser setting click "I Trust This Site". The pages should load much faster now. You can also access the Site Controls by going to Tools, Options and then Site Controls.

Email us (see below for email address) if you are still having a problem using the site, or phone us (see below for telephone number).

 

Can’t Change Item Quantity:

 

If you are trying to change the quantity to a higher number than it will allow you, it is because that is all we have in stock. For example you want to order 7 of one item, there is only a 4 in your cart, that means we only have 4 in stock.

 

Sitemaps:

 

Sitemap

When can I expect a response to a question - I emailed a message, but have not heard back?

 

We check our email every 15 minutes and are usually very responsive to questions. We are finding, however that many users have email "spam blockers" that are preventing them from receiving our response. It is upsetting that our customers think we are not responding! Please add the domain ChristKindl-Markt.com to your safe senders list so you will receive our emails!

I Have not received a welcome email, or an email noticed that you received my order, or an email notice that the order was shipped with the tracking info - why not?

 

It appears that your email spam software is blocking our email messages, so please add the domain ChristKindl-Markt.com to your safe senders list so you will receive our emails!