Shipping and Handling Policy
Free Shipping for ALL USA ORDERS* that total over $75.00 (including Alaska and Hawaii)
NOTE: If your order is less than $75.00 - You only pay $7 to ship your order no matter how many items you have on your order - What a great deal!
Note: We try to get all orders that we receive by 2pm EST (business days only) shipped out the same day. You will receive an email stating that your items were shipped and the tracking number. Note your order will be shipped by the carrier / method of our choice. Note: everything that can be purchased is in stock and ready to deliver.
Our most used shipping carrier for the USA is USPS. We also use FedEx Ground/Home Delivery. We utilize First Class Mail, Parcel Select, Priority and FedEx Home delivery. Some large or heavy orders, requiring oversized or special shipping boxes, will be shipped by the carrier of our choice. During the Christmas season we try to ship everything the fastest way. If you have questions about our shipping policy, please contact us.
Please note, orders that include MATCHES must be shipped by Ground Delivery. If you ordered matches along with other items, the order may be shipped in a single box by Ground Delivery.
Express mail is available. Just write a note in the comments box when placing your order. We will email you back an Express Shipping Cost Quote - if this is acceptable to you, then we will charge the express cost to your credit card, just let us know. Also note, Express Shipping is not refundable, even if the package is not delivered on time or the package is lost in transit or is received damaged. FYI: For average orders Express Shipping will cost between $30 and $75.
For all orders to Canada your shipping cost is $42.00 to ship your order no matter how many items you have on your order. Our system doesn't allow us to figure the actual shipping cost to Canada, please note if our cost is less than the $42, we will refund you the extra cost. Again - If the shipping cost is less than $42 (usually if we ship First Class), then we will refund the difference (min s&h is $7).
Our shipping fee does not include any duty or custom fees you may be required to pay, those fees are out of our control.
Our most used shipping carrier-method for Canada is Air Mail Parcel Post, this means you should receive your package within 8-16 business days after we ship.
Countries we ship to outside the USA and Canada:
We ship internationally by US Postal Service - Airmail Parcel Post. Your package could take between 2-4 weeks to arrive.
Shipping Internationally will cost $42.50 per order. Our shipping fee does not include any duty or custom fees you may be required to pay, those fees are out of our control. We reserve the right to change this shipping cost as needed. We reserve the right to charge a special handling fee for orders of multiple boxes of candles. If the shipping cost that we charge on your order is more than listed on your order when you placed it, we will contact you with the updated shipping cost before processing your order. If the shipping cost is less than $42.50, we may decide to charge the actual cost plus a handling fee.
If your country is not listed here, email us with your request and we may be able to accommodate your request.
All international Orders are shipped at buyer's risk, and we usually ship by USPS Air Mail Priority International.
Note: We ship all packages with all paperwork and customs forms. We work hard to insure a safe delivery, but we cannot control what happens outside of the US. We have had very good success with no lost or damaged packages to date.
* WHOLESALE ORDERS: Please note for all wholesale orders we charge the actual shipping charges. We will contact you after we pack your order with the shipping cost you will be charged.